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Lumerical

Support Engineer - Taiwan

Technical Services – Taipei, Taiwan
Department Technical Services
Employment Type Full time

Lumerical is a leading developer of photonic simulation software – software which enables research and development professionals to predict how light behaves within complex structures, circuits, and systems.  Photonics unlocks many possibilities for the world’s most innovative companies who increasingly rely on virtual prototyping to explore new product concepts, optimize designs without creating physical prototypes, and deliver on their ambitious product development goals.

Lumerical is looking for a Support Engineer, located in Taiwan, to join the Technical Services Group.  As a Support Engineer, you will work closely with customers to help them achieve their R&D goals using Lumerical’s industry-leading photonic design software. In addition to providing technical support, you will provide on-site product training and will be responsible for developing a wide range of technical content including documentation, application examples and training courses. Additionally, you will be a crucial resource regarding product usage and customer feedback and therefore often work closely with the Sales, Marketing, Customer Experience and R&D teams. 

As one of the primary intermediaries that exist between Lumerical and its customers, you will have excellent interpersonal skills, a keen interest in physics, and a desire to apply proven technical skills to solve R&D problems currently faced by leading technology firms around the world. 

Responsibilities

  • Fielding challenging enquiries regarding product usage in advanced applications;
  • Creating and maintaining product training courses for both live and online delivery;
  • Enhancing Lumerical’s knowledge base by developing and documenting simulation methodologies to address novel customer problems;
  • Identifying promising areas for future products through interaction with customers;
  • Working with the R&D team to test and develop new products; and
  • Traveling, up to 25 %, to understand customer needs, offer support and conduct training. 

Minimum Qualifications

  • Experience with Lumerical’s full suite of products;
  • Graduate degree in Engineering Physics, Physics or Electrical Engineering with a focus on photonics or opto-electronics;
  • Good understanding of photonic science, applications and technologies;
  • Professional working proficiency in written and spoken English; and
  • A keen interest in working with customers to ensure their success. 

Preferred Qualifications

  • Experience with other photonic simulation tools;
  • Familiarity with EDA design flows, including compact model development and validation;
  • Experimental or theoretical knowledge of photonic applications of industrial interest including photonic integrated circuits, optical communication systems, solar cells, LEDs, or CMOS image sensors.
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    • Location
      Taipei, Taiwan
    • Department
      Technical Services
    • Employment Type
      Full time
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