Lumerical is a leading developer of photonic simulation software – software which enables research and development professionals to predict how light behaves within complex structures, circuits, and systems. Photonics unlocks many possibilities for the world’s most innovative companies who increasingly rely on virtual prototyping to explore new product concepts, optimize designs without creating physical prototypes and deliver on their ambitious product development goals.
As a Support Engineer, you will work closely with customers to help them achieve their R&D goals using Lumerical’s industry-leading photonic design software. In addition to providing technical support, you may provide on-site product training and are responsible for developing a wide range of technical content including documentation, application examples and training courses. Support Engineers are a crucial resource regarding product usage and customer feedback and therefore often work closely with the Sales, Marketing, Customer Experience and R&D teams.
As one of the primary intermediaries that exist between Lumerical and their customers, you will have excellent interpersonal skills, a keen interest in physics, and a desire to apply proven technical skills to solve R&D problems currently faced by leading technology companies around the world.